Q1 Motor doesn't start or attachment doesn't rotate.
For the cups,make sure that the tabs are seated in the slots and turned clockwise.
Q2 Food us unevenly chopped.
Either you are chopping too much food at once,or you are not pulsing properly.Reduce the amount of food in the cup.
Q3 Food is too finely chopped or too watery.
The food has been over processed.Use short pulses for best results.Press down on the cup in short intervals.
Q4 Cup is leaking.
Make sure that your lid or blade assembly is properly assembled to the cup.Leaking may occur if it is misaligned when twisted onto the cup.Turn the lid tightly clockwise.
Q5 Unit doesn't turn on.
Make sure the unit I plugged in.
Rotate and press down on the cup to turn the unit on.
Make sure the blade assembly is proper assembled to the cup and that it is not misaligned.
Q6 Unit doesn't turn off.
Unplug the power cord form the electrical outlet and call customer service for support.
Q7 Doesn't mix well
Pulse ingredients for best results.Press down on the cup in short intervals for even blending and chopping.For frozen ingredients,pulse in short intevals of 2-5 second and repeat.
Q8 Is mains or battery powered?
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